Customer Service & FAQ
Return Policy
Our Customer-Friendly Return Policy
We want you to love your Retro Modern Furnishings purchase! Here's how we handle returns:
New Items
- Feel free to return new items within 7 days of receiving them if you're not completely satisfied.
- To get a full refund, please return the item in its original condition.
- We'll happily process your refund once we receive the item back.
Vintage and Upcycled Treasures
- Our vintage and upcycled items are unique finds sold as-is.
- While we can't offer refunds on these one-of-a-kind pieces, we're always here to answer any questions before you buy.
Special Cases
- Upholstery and special order items are crafted just for you, so we can't accept returns on these.
- If you have any concerns about these items, let's chat before you place your order!
We're here to help! If you have any questions about our return policy or need assistance, please don't hesitate to reach out. Your satisfaction is our priority!
Do we buy vintage pieces?
At Retro Modern Furnishings, we're always on the hunt for fantastic vintage pieces to add to our collection. We have a passion for mid-century modern design and an eye for quality craftsmanship from bygone eras. If you have vintage furniture or decor items that you're looking to sell, we'd love to take a look! We're particularly interested in well-preserved pieces from the 1950s through the 1970s, but we're open to unique finds from other periods as well. Our buying process is straightforward and fair - we'll assess your items, discuss their history and condition, and offer a competitive price based on current market values. By selling your vintage pieces to us, you're not only ensuring they find a new home where they'll be appreciated, but you're also contributing to our mission of sustainable, stylish living. So, if you're downsizing, redecorating, or simply ready to part with some retro treasures, give us a call or stop by the store. Let's talk about turning your vintage items into someone else's new favorite piece!
Can you order custom sizes?
What makes us sustainable?
At Retro Modern Furnishings, sustainability is at the core of our business model. We prioritize eco-friendly practices in several key ways:
- We offer a curated selection of vintage mid-century modern furniture, which inherently reduces the demand for new production and its associated environmental impact. By giving these timeless pieces a second life, we're keeping quality furniture out of landfills and in stylish homes.
- Our store features upcycled treasures, where we repurpose and transform discarded materials into functional and eye-catching home decor. This creative approach minimizes waste and gives new purpose to existing materials.
- We support local artisans and up-and-coming craftsmen, showcasing their handmade furnishings alongside our vintage finds. This not only fosters our community's creative spirit but also reduces transportation-related emissions.
- When we do offer new items, we focus on pieces made from sustainable materials and eco-friendly production methods.
- We also provide refinishing services for customers' heirloom pieces, extending the life of existing furniture and reducing the need for new purchases.
By combining these practices, we're able to offer unique, stylish home furnishings while minimizing our environmental impact. Our approach demonstrates that sustainability and great design can go hand in hand, providing our customers with eco-conscious options for their homes
How do you care for butcher block?
Caring for your butcher block table is essential to maintain its beauty and longevity. Here's how to keep your butcher block in top condition:
Clean your butcher block regularly with mild soap and warm water, wiping it down with a damp cloth and drying it immediately to prevent water damage. For deeper cleaning, use a mixture of vinegar and water or lemon juice and salt to naturally disinfect the surface. Avoid harsh chemicals that can damage the wood. To maintain the wood's moisture and prevent cracking, apply food-grade mineral oil or beeswax every few weeks, or more frequently for newer blocks. If your butcher block develops minor scratches or stains, you can sand them out gently with fine-grit sandpaper and re-oil the area. For cutting surfaces, use both sides of the block to ensure even wear. Always use cutting boards for raw meats to prevent bacterial growth in the wood. With proper care, your butcher block countertop will develop a rich patina over time, becoming more beautiful and durable with age.
How do you clean upholstery?
How often do we get new pieces in stock?
Do we offer refinishing services or custom wood pieces?
Absolutely! At Retro Modern Furnishings, we have over ten years of experience crafting beautiful pieces in-house, led by our owner Kelly, who holds a degree in Industrial Design from NCSU.
We’re passionate about bringing your custom visions to life! While our capacity for custom work can vary depending on our current workload, we’re always eager to hear your ideas.
Whether you’re interested in modifying one of our existing pieces, refinishing a beloved family heirloom, or designing something entirely new, we’d love to collaborate with you. We particularly enjoy revitalizing vintage treasures, so if you have an heirloom that could use some love, let’s chat! Don’t hesitate to reach out to us, even if our schedule is tight—we’re here to help!